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SHIPPING & RETURNS

Shipping Policy

Orders placed before 11am will be processed for shipping the same day, while the orders placed after 11am will be processed the following day.

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Please allow 1-3 days for the shipped products to reach your destination. We make every effort to fulfill order as quickly as possible.

Return & Exchange Policy

Although the law does not give you an automatic right to return goods for any reason, Exotic Beauty Shop will accommodate you within 7 (seven) days from delivery if you want to return the goods, provided that you meet the requirements of this policy, but specifically excluding the goods listed in clause 3 below.

 

Rules applying to the 7 (seven) day Returns Policy:

  1. You can only return the goods within the 7 (seven) day returns period if you did not use the goods at all

  2. the goods must also be in its original unopened packaging.

  3. You will not be able to return the following goods during the 7 (seven) day returns period:

(i) special order goods (these are goods that we changed, amended or procured for you specifically to meet your specific needs – in other words customized goods and other goods that Exotic Beauty Store does not usually stock);

(ii)goods that we no longer stock.

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